Privacy Policy

MOBON PRIVACY POLICY

Mobon (a trading name of Yondu Ltd) provides payment and mobility services across multiple digital channels including our Website, Mobile Web, App, IVR services and partner or co-branded applications including (but not limited to) the Southend Parking Pass App and GA Parking App (together referred to as the “Services”).

This policy (along with the General Terms and relevant Service Terms) sets out the basis on which any Personal Data (as defined under the UK General Data Protection Regulation (“UK GDPR”) and Data Protection Act 2018) we collect from you, or that you provide to us, will be processed by us.

B.1  Information we may collect from you

We may collect and process the following data about you:

  • Information that you provide by filling in forms on our Website, App or Mobile Web or verbally to our call handlers or IVR system, including name, address mobile phone number, email, and vehicle details.
  • We do not store payment card details (we record a token to authorise your payments)
  • We may also ask you for information when you enter a competition or promotion or if you report a problem with our site.
  • If you contact us, we may keep a record of that correspondence.
  • We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
  • Details of Transactions processed via your Account.
  • Location details where you accepted this in the privacy settings on your device.
  • Details of your visits to our Website, Mobile Web or App including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own purposes or otherwise.
  • Use of the camera in the Apps is only used to input payment card details, these images are not retained

This includes information collected through partner or co-branded applications such as the Southend Parking Pass App and GA Parking App, where Mobon provides the underlying account, payment, or mobility service functionality.

B.2 IP addresses

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our actual or potential partners or suppliers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.

B.3 Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy.

B.4 Where we store your personal data

B.4.1 The data that we collect from you is stored inside the European Economic Area. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

B.4.2 All information you provide to us is stored on our secure servers. All payment transactions will be encrypted. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

B.4.3 Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

B.5 Uses made of the information

B.5.1 We use information held about you in the following ways:

  • For the purposes of providing and administering the Service(s) you have requested. To ensure that content from our site is presented in the most effective manner for you and for your computer;
  • To provide you with information, products or services that you request from us;
  • To provide you with information (which may come from third parties) related to our Services which we feel may be of interest or benefit to you (e.g. road closures, parking suspensions, surveys, and crime warning messages); or
  • To notify you about changes to the Service(s) or Agreement.
  • To provide you with invitations for offers or services arising from locations or Facility Operators here you have already used our Services.
  • To provide services across Mobon platforms and partner or co-branded applications, including the Southend Parking Pass App and GA Parking App;
  • To deliver location-based, vehicle-based, and contextual mobility services where relevant to your use of the Services

B.5.2 Unless you have told us otherwise, we may contact you by electronic means (e-mail, SMS or App message) with information about goods and services similar to the Mobon Services you have used.

B.5.3 If you provide your consent, we may also use your data, to provide you with information about third party goods and services which may be of interest to you and we may contact you about these by email, SMS or a message via our mobile application.

B.5.4 You may unsubscribe to marketing messages at any time by following the “unsubscribe” link on the relevant message.

B.5.5 We may share information with actual or potential third party partners or suppliers in the form of aggregate user information which is anonymous (for example, we may inform them that 500 people parked in Islington for less than 1 hour on a given day).

B.5.6 Personalised Services and Offers

Where you have provided your consent, we may use your data (including vehicle details, location data and transaction history) to provide personalised services, offers and recommendations.

These may include:
• Transport-related services (including rail services via partners such as Greater Anglia)
• Vehicle-related services (e.g. insurance, maintenance, MOT reminders)
• Location-based offers (e.g. retail, food, or local services)

These services may be provided by Mobon or by selected third-party partners integrated into the Mobon platform.

B.6 Disclosure of your information

B.6.1 We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

B.6.2 Additionally, we may disclose your information to:

  • Facility Operators where necessary in relation to your use of the Services or the Facility;
  • third party suppliers as part of the provision of or in support of the Services;
  • Facility Operators where you have provided your consent;
  • third parties where you have provided your consent or if required/permitted by law.
  • Transport operators and partners (including rail operators such as Greater Anglia) where necessary to provide integrated mobility services or where you have used such partner services;

B.6.3 In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.

B.6.4 In the event that Mobon or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.

B.6.5 We may also disclose your personal information, if Mobon is under a duty to disclose or share your Personal Data in order to comply with any legal obligation, or in order to enforce or apply any of the terms of the Agreement; or to protect the rights, property, or safety of Mobon, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

B.7 Marketing

B.7.1 We may send you details of Mobon products and services by text, email or phone or other form of electronic communication. If you do not want to receive such communications you can opt out by accessing your Mobon account via the web and editing your profile by unticking the relevant boxes that refer to SMS messages and e-mail messages. In addition, if you device permits you can use the privacy settings to change the communications received from Mobon. You can also edit your privacy settings on your Mobon account.

B.7.2 You will be asked on registration to consent to receive marketing communications from Mobon and, where applicable, from selected third-party partners.

  • Where you have provided your consent, we may send you information about:
    Mobon services
  • Mobility-related services (including parking, EV charging and transport services such as Greater Anglia)
  • Vehicle-related products and services
  • Offers from selected partners

You can manage or withdraw your consent at any time via your account settings.

B.7.3 Please make sure the settings you choose will still enable you to received service communications and notices. Advertisements present in the Mobon App (‘pop-up’ or ‘click’ adverts) are not the responsibility of Mobon/SAGOSS and are controlled by our marketing partner Google. We are not able to disable these adverts, which are a feature of the platform. Please note that the websites for these adverts have their own privacy policies and we do not accept any liability or responsibility for their content or for customer use of these websites. Please check the privacy policy before you submit any personal data to these websites.

B.8 Your rights

B.8.1 You have the right to ask us not to process your Personal Data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us.

B.8.2 You have the right to delete your Account and all Personal Data associated with it. You can exercise your right at any time by contacting us. B.8.3 Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites

B.9 Access to information

B.9.1 The Act and GDPR give you the right to access information held about you. Your right of access can be exercised in accordance with the Act

B.9.2 A data subject access request can be sent to;

Privacy Officer
Yondu Ltd, 82 Rainham Road, Rainham, Essex, England, RM13 7RJ

B.10 Changes to our privacy policy

Any changes we may make to our privacy policy shall be in accordance with clause A.13

B.11 Partner and Co-Branded Services

Mobon provides its Services both directly and through partner or co-branded platforms, including local authorities and transport providers.

Where you access Mobon Services via applications such as the Southend Parking Pass App or GA Parking App:

  • Mobon may act as a data controller or data processor depending on the service provided;
  • Your data may be shared with the relevant partner where necessary to deliver the service;
  • The partner may also process your data in accordance with their own privacy policy.

We recommend reviewing the privacy policies of such partners where applicable.

B.12 Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be sent to Customer Services, Yondu Ltd, 82 Rainham Road, Rainham, Essex, England, RM13 7RJ

Version Update: 10 August 2026